Need help with a product, order, delivery or return? Contact the CoreSky Living support team using the details below.

Email and privacy requests: shiver@shivellehome.com

Customer-service hours: Monday to Friday, 09:00–17:00 Netherlands time. Closed on weekends and Dutch public holidays.

Postal address: 7100 Preston Hwy, Louisville, KY 40219, United States

Return address: 1466 Irmgardstraat, 6291 JB Vaals, Limburg, Netherlands

Before sending your message

· For an existing order, include the order number and the email used at checkout.

· For damaged or incorrect goods, include clear photographs and a short description.

· Do not send payment-card numbers, passwords or identity documents unless specifically requested through a secure channel.

· For privacy requests, state the request clearly; identity verification may be required.

We aim to respond without undue delay. Complaints are handled according to the process described in our Terms and Contact Information.