Payment Policy

All prices for customers in the Netherlands are displayed in euros. Applicable VAT and any delivery charge are shown before the customer places the order.

Accepted payment methods

We currently accept Visa and Mastercard. All payments are processed securely in euros (EUR) through the payment provider shown at checkout. SHIVELLE HOME does not charge customers any additional fee for using Visa or Mastercard.

When payment is taken

When an order is submitted, the payment method may be authorised to verify that sufficient funds are available. Payment is collected according to the payment arrangement shown at checkout. The order confirmation shows the relevant transaction details.

Payment security

Payments are processed by third-party payment providers. We do not receive full card details. Providers may conduct authentication, fraud screening or legally required verification.

Failed, pending or duplicate payments

A failed or pending payment does not guarantee acceptance of an order. If you believe a payment was duplicated, contact us with the order reference and non-sensitive transaction details. Never send full card credentials by email.

Refunds and chargebacks

Approved refunds are returned to the Visa or Mastercard used for the original purchase. We issue eligible refunds within the period stated in our Return and Refund Policy. After the refund is issued, the customer’s bank or card provider may require additional time to post the funds to the account.

If you do not recognise a transaction or believe an order is incorrect, please contact us at shiver@shivellehome.com. This does not affect your right to contact your card provider.

Contact us first if you do not recognise a transaction or believe an order is incorrect; this does not remove any right to contact your payment provider.