Shipping policy
This policy explains where we deliver, when orders are processed, delivery times and shipping costs.
Delivery area
We currently deliver only to addresses within the Netherlands.
Dispatch location
Orders are dispatched from the Netherlands. Customers are not charged import duties for delivery within the Netherlands.
Shipping cost
Standard shipping is free for all eligible orders delivered within the Netherlands. The shipping amount shown at checkout will be EUR 0.00 for standard delivery.
Order cut-off and processing
The business-day order cut-off is 14:00 Netherlands time. Orders placed before the cut-off normally begin processing the same business day. Orders placed after the cut-off begin processing on the next business day.
Processing takes 1-2 business days. Orders are not processed on weekends or Dutch public holidays.
Delivery time
Delivery normally takes 3-5 business days after dispatch. The estimated total time from payment confirmation to delivery is approximately 4-7 business days.
Tracking
Tracking information is sent by email after dispatch. Tracking may require a short period to display the first movement.
Address changes and cancellation
Contact shiver@shivellehome.com as soon as possible if an address correction or cancellation is required. We will confirm whether the request can be completed. Once an order has been dispatched, the return process remains available.
Delays, loss and damage
We remain responsible for the order until it is physically received by the customer or a person designated by the customer. If an order is materially delayed, lost or arrives damaged, contact customer service so we can investigate and provide the remedy required by law.
Shipping contact