Shipping policy

We currently ship to addresses within the Netherlands. We cover standard outbound shipping, approved return shipping and exchange shipping for these orders.

Order processing

Orders are processed within 1–2 business days after payment authorisation. The order cut-off time is 14:00 Netherlands time on business days. Orders placed after the cut-off begin processing on the next business day. Orders are not processed on weekends or Dutch public holidays.

Estimated delivery

Delivery within the Netherlands normally takes 3–5 days after dispatch. This delivery period does not include the 1–2 business days processing period. The expected total time from payment confirmation to delivery is therefore approximately 4–7 business days.

Carriers and tracking

When tracking is available, we send tracking information after dispatch.

Address accuracy

Customers should provide a complete delivery address and contact us promptly if a correction is required. We will confirm whether the requested change can be completed. If the order has already been dispatched, the return process remains available.

Risk of loss

We bear the risk of loss or damage until the order is physically received by the customer or a designated recipient, except where the customer independently appoints a carrier not offered by us.

Delays and failed delivery

If a material delay occurs, we provide updated information and the remedies required by applicable law. Orders returned after failed delivery are handled after carrier confirmation, and we cover the applicable shipping costs.