These answers summarize key shopping, delivery and return information. The full policies apply where more detail is required.
Where do you deliver
We deliver only within the Netherlands.
Where are orders dispatched from
Orders are dispatched from the Netherlands.
How much does shipping cost
Standard shipping within the Netherlands is free.
How long does delivery take
Processing takes 1-2 business days and delivery normally takes 3-5 business days after dispatch, for a total estimate of 4-7 business days.
Can I track my order
Yes. Tracking information is sent by email after dispatch.
How do I start a return
Contact shiver@shivellehome.com within 30 days after delivery. Contacting customer service is sufficient to start the return. We will provide instructions, a prepaid label and the authorized return address in the Netherlands.
Who pays return shipping
We pay approved return and exchange shipping within the Netherlands.
Do I need the original packaging
No. Original packaging is recommended but is not required. Use suitable protective packaging.
Is there a restocking fee
No. We do not charge a restocking or return-handling fee.
When will I receive my refund
After the return is received and checked, we normally complete refund processing within 5 business days. A bank may require an additional 3-10 business days to display the refund. Statutory refund deadlines remain applicable.
Are accessories in product photographs included
Only items expressly listed under Package Contents are included. Decorative objects and accessories are not included unless clearly stated.
How can I contact you
Email shiver@shivellehome.com or use the Contact Us form. Customer service is available Monday to Friday, 09:00-17:00 Netherlands time, excluding Dutch public holidays.