Where do you ship?
We currently ship within the Netherlands. Any excluded locations will be disclosed before checkout.
How much does shipping cost?
We cover standard outbound shipping, approved return shipping and exchange shipping for orders delivered within the Netherlands.
How long does delivery take?
Order processing takes 1–2 business days. Delivery within the Netherlands normally takes 3–5 days after dispatch and does not include processing time. The expected total time from payment confirmation to delivery is approximately 4–7 business days.
When are orders processed?
Orders are processed Monday to Friday within 1–2 business days. The cut-off time is 14:00 Netherlands time on business days. Orders placed after the cut-off begin processing on the next business day. Orders are not processed on weekends or Dutch public holidays.
What are your customer-service hours?
Customer service is available Monday to Friday, 09:00–17:00 Netherlands time. Customer service is closed on weekends and Dutch public holidays.
How can I track my order?
When tracking is available, a link is sent after dispatch. Allow time for the carrier’s first scan.
Can I change or cancel an order?
Contact us immediately at shiver@shivellehome.com. We will confirm whether the requested change can be completed. If the order has already been dispatched, the 30-day return process remains available.
What is the return period?
You may request a return within 30 days beginning on the day after delivery of the final item in the order.
Who pays return shipping?
For orders delivered within the Netherlands, we cover approved return shipping and exchange shipping and provide the required label or reimbursement instructions.
When will I receive my refund?
Refunds due after withdrawal are processed within 14 days after notice, although reimbursement may be withheld until the goods or evidence of return are received.
What if my product arrives damaged or incorrect?
Contact us with your order number and photographs. We will provide an appropriate remedy without limiting your statutory rights.
Do product colours match the screen exactly?
Lighting and screen settings can cause small variations. Use the written colour name and product details together with the images.
How do I choose the correct size?
Check the dimensions image and measure the intended space, including clearance for doors, cables, hinges or moving components.
Are accessories in the photographs included?
Only items listed under Package Contents are included. Decorative objects, devices, clothing and cables are excluded unless explicitly stated.
How do I make a privacy request?
Email shiver@shivellehome.com with a clear description of your request. We may verify identity before responding.
How can I submit a complaint?
Email shiver@shivellehome.com. We acknowledge complaints without undue delay and explain the next steps.
Which payment methods do you accept?
We currently accept Visa and Mastercard. All payments are processed securely in euros through the payment provider shown at checkout.
Do you charge payment-card fees?
No. SHIVELLE HOME does not charge customers an additional fee for payments made using Visa or Mastercard.