Privacy policy
This policy explains how Shivers CoreSky Innovations LLC, trading as SHIVELLE HOME, handles personal data when customers visit the store, place an order or contact us.
Controller and contact
Data controller: Shivers CoreSky Innovations LLC
Registered address: 7100 Preston Hwy, Louisville, KY 40219, United States
Privacy email: shiver@shivellehome.com
Personal data we collect
Identity and contact data, including name, billing address, delivery address, email address and telephone number when provided.
Order and transaction data, including products ordered, prices, payment status, delivery, returns and refunds.
Device and usage data, including IP address, browser information, cookie identifiers and store interactions.
Customer-service communications, complaints, reviews and survey responses.
Marketing preferences and consent records.
Security and fraud-prevention information required to protect customers and the store.
Why we use personal data
To process orders, payments, delivery, cancellations, returns and refunds.
To provide customer service and respond to complaints or privacy requests.
To meet tax, accounting, product-safety and other legal obligations.
To protect the store, prevent misuse and establish or defend legal claims.
To send marketing or activate non-essential cookies only when valid consent or another lawful basis applies.
Recipients of personal data
Personal data is disclosed only where necessary for store hosting, payment, delivery, returns, information security, analytics used with valid consent, professional advice or compliance with law. Each recipient receives only the information needed for its authorized purpose.
International data transfers
Where personal data is processed outside the European Economic Area, we use a lawful transfer mechanism and appropriate safeguards as required by applicable data-protection law.
Retention
We keep personal data only for as long as necessary for the purposes described above, including legal obligations, disputes, security and enforcement.
Your rights
Subject to applicable law, you may request access, correction, deletion, restriction or portability; object to certain processing; withdraw consent; and complain to the Dutch Data Protection Authority or another competent supervisory authority.
Send privacy requests to shiver@shivellehome.com. We may take reasonable steps to verify identity before completing a request.
Security and children
We use proportionate organizational and technical safeguards. The store is not directed to children who cannot lawfully enter a purchase contract.
Policy changes
We may update this policy when our practices or legal obligations change. The current version and effective date will remain available on this website.